Service success! : lessons from a leader on how to turn around a service business / Daniel I. Kaplan with Carl Rieser.

By: Kaplan, Daniel IContributor(s): Rieser, CarlCall number: 658.5 K17S 1994 Material type: BookBookPublisher: New York : John Wiley, c1994Description: x, 262 p. : ill. ; 24 cmISBN: 0471591297Subject(s): Service industries -- Management | Service industries -- Quality controlDDC classification: 658.5 K17S 1994
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Item type Current library Call number Copy number Status Date due Barcode
General Books General Books สำนักวิทยบริการ (Center)
ชั้น 7 หนังสือทั่วไปภาษาอังกฤษ 000-900 		658.5 K17S 1994 (Browse shelf(Opens below)) 1 Available 2000068698

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