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Service success! :

Kaplan, Daniel I.

Service success! : lessons from a leader on how to turn around a service business / Daniel I. Kaplan with Carl Rieser. - New York : John Wiley, c1994 - x, 262 p. : ill. ; 24 cm.

ISBN: 0471591297

Subjects--Topical Terms:
Service industries--Management
Service industries--Quality control

Dewey Class. No.: 658.5 / K17S 1994

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