TY  - BOOK
AU  - Payne,Shelia
TI  - Delivering customer service: How to win a competitive edge through managing customer relations successfully 
T2  - Grolier business library
SN  - 0717297403
U1  - R 025 
PY  - 1999///
CY  - Hong Kong
PB  - Grolier International
KW  - Library science
KW  - Library administration
KW  - Library
KW  - Customer service
ER  -