Payne, Shelia <br/><br/>
Delivering customer service :  How to win a competitive edge through managing customer relations successfully / 
Shelia Payne 
 - Hong Kong :  Grolier International,  1999 
 - 188, [10] p. :  ill. ;  24 cm. 
 - Grolier business library .
<br/><br/><label>ISBN: </label>0717297403 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Library science<br/>Library administration<br/>Library--Customer service
<br/><br/><label>Dewey Class. No.: </label>R 025  / P346D 1999