TY  - BOOK
AU  - Besterfield,Dale H.
TI  - Total quality management
SN  - 0131228099 :
U1  - 658.562 
PY  - 2003///
CY  - Upper Saddle River, NJ.
PB  - Pearson/Prentice-Hall
KW  - Quality control
N1  - Index
ER  -