Total quality management / 
Dale H. Besterfield...[et al.] 
 - 3rd ed. 
 - Upper Saddle River, NJ.  Pearson/Prentice-Hall,  c2003 
 - (xi) 640 p. :  ill. ;  24 cm. 
<br/><br/> Index. 
<br/><br/><label>ISBN: </label>0131228099 :  740 Baht 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control
<br/><br/><label>Dewey Class. No.: </label>658.562  / T717 2003