TY - BOOK AU - Gitlow, Howard S. TI - Quality management T2 - Index SN - 0071123385 : U1 - 658.562 PY - 2005/// CY - London PB - McGraw Hill. KW - Quality control N1 - Part one : Foundations of quality management -- Part two : Tools and methods for analytic studies -- Part three : Administrative systems for quality management -- Part four : Current thinking about statistical ER -