Kaplan, Daniel I. <br/><br/>
Service success! :  lessons from a leader on how to turn  around a service business / 
Daniel I. Kaplan with Carl Rieser. 
 - New York :  John Wiley,  c1994 
 - x, 262 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>0471591297 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management<br/>Service industries--Quality control
<br/><br/><label>Dewey Class. No.: </label>658.5  / K17S 1994