Goctsch,  David  L. <br/><br/>
Quality  management  :  introduction  to  total  quality  management  for  production  processing  and  services / 
David  L.  Goctsch and Stanley  B.  Davis. 
 - 4th ed. 
 - New Jersey :  Pearson education,  2003 
 - [xvii], 858 p. :  ill. ;  23 cm. 
<br/><br/>Index The  total  quality  approach  to  quality  management -- quality  and  global  competitiveness -- strategic  management  : planning  and  execution --  quality  management  and  ethics -- partnering  and  strategic  alliances -- quality culture -- customer  sattisfaction  and  retention -- employee  empowerment -- leadership  and  change 
<br/><br/><label>ISBN: </label>0131224611 :  1,386 baht 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.4013  / G599Q 2003