Ellis, Debbie. <br/><br/>
Implementing BS EN ISO 9000 in libraries / 
Debbie Ellis and Bob Norton. 
 - London :  Aslib, The Association for Information Management Information House, 1996 
 - 138 p. :  24 cm. 
<br/><br/><label>ISBN: </label>0851423566 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Libraries--Quality control