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Delivering customer service :

Payne, Shelia

Delivering customer service : How to win a competitive edge through managing customer relations successfully / Shelia Payne - Hong Kong : Grolier International, 1999 - 188, [10] p. : ill. ; 24 cm. - Grolier business library .

ISBN: 0717297403

Subjects--Topical Terms:
Library science
Library administration
Library--Customer service

Dewey Class. No.: R 025 / P346D 1999

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